Privacy Policy

1. Introduction

Aurex Commerce, LLC ("Aurex," "we," "us," or "our"), a limited liability company organized under the laws of the State of Delaware, operates the Aurex platform and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, phone number, and business details when you register.
• Transaction data: inventory records, sales orders, purchase orders, customer records, and exposure data you enter into the Service.
• Communications: information you provide when contacting us at support@tryaurex.com.

2.2 Information Collected Automatically

• Usage data: pages visited, features used, timestamps, and interaction patterns.
• Device data: IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies: we use cookies and similar tracking technologies to maintain sessions and improve the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process transactions and manage your account.
• Communicate with you, including sending service-related notices and responding to support requests.
• Improve, personalize, and develop new features for the Service.
• Detect, prevent, and address fraud, security issues, and technical problems.
• Comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: with third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing), subject to confidentiality obligations.
• Legal requirements: when required by law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets.
• With your consent: when you direct us to share information with a third party (e.g., connecting external catalogs).

5. Third-Party Services

We use third-party service providers to operate the Service. These providers may collect, process, and store certain personal information on our behalf and subject to their own privacy policies:

• Clerk (authentication and identity management): When you create an account or sign in, your authentication data (including name, email address, and session information) is processed by Clerk, Inc. Clerk's handling of your data is governed by the Clerk Terms and Conditions and Clerk Privacy Policy.
• Stripe (payment processing): When you subscribe to the Service, your payment information (including billing details and payment method) is processed by Stripe, Inc. Aurex does not store your credit card or bank account numbers. Stripe's handling of your data is governed by the Stripe Connected Account Agreement and Stripe Privacy Policy.

By using the Service, you acknowledge that your information will be shared with these providers as necessary to deliver the Service, and that their respective privacy policies apply to the data they process.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your information within a commercially reasonable time, unless retention is required by law.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing of your data.
• Request a portable copy of your data.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at legal@tryaurex.com.

9. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

10. International Transfers

Your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. By using the Service, you consent to the transfer of your information to jurisdictions that may have different data protection laws than your country of residence.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service with a revised effective date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: